Contact Us

Customer Services Contact Details:

We are currently experiencing an exceptionally high volume of enquiries from around the world. We are working really hard to respond as swiftly as possible, however this is taking us longer than usual.

We may take up to 5 working days to respond. But, we do promise to respond to every query we receive and to help you as quickly as we can.

If you have not heard from us after 5 working days, then please feel free to contact us again.


Please note our last order day for pre-Christmas delivery is Sunday 16th December. These orders will be shipped from our warehouse by Tuesday 18th December.

Any orders received after Sunday 16th December will not be processed or shipped until Wednesday 2nd January 2019.

Our office and warehouse are closed from Monday 24th December to the 1st January (inclusive).


If you have placed an order on this site and wish to make an enquiry regarding order status, delivery, cancellation, an exchange, a refund or payments, please email

If you are an existing retail customer, or if you are a company and would like to buy from us, please contact us directly on

If you have a product enquiry, guarantee or warranty question, general question, comments or suggestions about our products, please fill out the Contact Us form below or email us direct on

Where possible we will make every effort to respond to your enquiry within one business day.


Please note our Customer Service hours:

Monday - Thursday: 12.30pm - 5.30pm

Friday: 12.00pm - 3.00pm

Phone:  0870 160 1319

DKB Household UK Ltd, 
Eelmoor Road, 
GU14 7UE


International Enquiries:

If you are based outside of the United Kingdom, either a retail customer or a consumer and wish to make an enquiry about buying/selling our products, please click here


Catering Enquiries:

For more information on our catering products please contact



Interested in a career with DK Brands? Visit us at LinkedIn to view our latest roles.

Personal Details

Your message

To help you as efficiently as possible, please provide us with the a photo of the 'complete' product so we can identify it quickly.


Max size: 5MB

Format: .jpeg, .jpg, .png, .gif

Please type the letters and numbers below