Contact Us

Before you get in touch with us, you may wish to check our handy Quick Answers page as the answer may already be there. We have more information in other areas of our website about our online ordering and guarantees. The Cole & Mason YouTube channel also has helpful instructional videos as well as recipie ideas an inspiration.  

Please note, if you are consumer based outside of the United Kingdom and wish to make an enquiry about a guarantee claim, aftersales, buying our products etc, it is best to contact either the retailer from where you purchased the item. Or you can contact the Cole & Mason Brand Representative in the country of purchase. Different countries offer different rights to consumers. They will have more information relevant to your country, as designs, spare parts and availability vary by location. The process and criteria may vary from country to country by retailer. Unfortunately, we do not have control over these laws and policies. You can find the contact information via our International Distributor page.  

If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).

For any enquiries realating to web orders placed on this site; including, order status', product availability, exchanges, cancellations, returns, damaged items etc.

Department Email Phone Opening Hours Email Response Time
UK Web Orders/Online ecommerce.orders@dkbrands.co.uk  01252 828092 Mon - Thurs 9am - 5pm & Fri 9am - 3pm 1-2 business days
Christmas/New Year Hours 2019-20 Post New Year Email Response Time
Closed Tues 24th Dec '19 - Wed 1st Jan '20  2-3 business days



For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc. 

Department Email Phone Opening Hours Email Response Time
UK Guarantee/Aftersales cust.serv@dkbrands.co.uk 01252 828055 Mon - Thurs 1pm - 5pm & Fri 12pm - 3pm Within 5 business days
Christmas/New Year Hours 2019-20 Post New Year Email Response Time
Closed Tues 24th Dec '19 - Wed 1st Jan '20 Within 7 business days




For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc.

Department Email Phone Opening Hours Email Response Time
UK Sales Office sales.orders@dkbrands.co.uk  01252 828053 Mon - Thurs 8am - 5pm & Fri 8am - 3pm 1-2 business days
Christmas/New Year Hours 2019-20 Post New Year Email Response Time
Closed Tues 24th Dec '19 - Wed 1st Jan '20 2-3 business days



For new and prospective Foodservice businesses with enquiries relating to pricing, product availability, trading opportunities etc, please refer to our dedicated Catering page or use the details below to get in touch:

Department Email Phone Opening Hours Email Response Time
UK Foodservice cateringenquiries@dkbrands.co.uk  01252 828092 Mon - Thurs 9am - 5pm & Fri 9am - 3pm 1-2 business days
Christmas/New Year Hours 2019-20 Post New Year Email Response Time
Closed Tues 24th Dec '19 - Wed 1st Jan '20 2-3 business days



If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard. 

Department Email Phone Opening Hours Email Response Time
Reception Switchboard reception@dkbrands.co.uk  01252 828000 Mon - Thurs 9am - 5pm & Fri 9am - 3pm 1-2 business days
Christmas/New Year Hours 2019-20 Post New Year Email Response Time
Closed Tues 24th Dec '19 - Wed 1st Jan '20 2-3 business days



If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible.

Cole & Mason UK

DKB Household UK LTD

Bridge House

Eelmoor Road

Farnborough

Hampshire

GU14 9XZ



Contact Us Form

Christmas/New Year 2019-20

Due to the busy Christmas period, we can no longer promise that any approved guarantee claim will be shipped before Christmas/New Year 2019-20. If we can get your approved claim shipped, we will of course do so. Otherwise shipping will resume Thursday 2nd January 2020. Our offices are also closed from Tuesday 24th December 2019 - Wednesday 1st January 2020 (inclusive). We will have a lots of queries & claims to review, so we may take a little while to respond. Please bear with us!


Please complete the Contact Us form below and submit your enquiry with us. Ensure the information you enter is accurate and if you are going to submit photos, please ensure the pictures are similar to the below examples so we can identify your item:   


                             Cole & Mason Mills                                                    Cole & Mason Non Mills 

Cole & Mason Example               Cole & Mason Example (2)

Remeber to tell us how long you have owned the items and where possible attach an image of your proof of purchase. 

Also include any dimensions, heights and any other information that will help us to help you first time.

We only use the information provided to assist with your enquiry, but please take care as to not accidently send us any sensitive information (such as bank details, card numbers etc.)


Personal Details

Your message

To help you as efficiently as possible, please provide us with the a photo of the 'complete' product so we can identify it quickly.


 

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