Contact Us

Covid19 Business Update

DKB Household UK Ltd has adopted remote home working to protect our colleagues and their families. Whilst this means we are still available to help, our response times and our order shipping times may take a little longer than normal. Our opening times may also vary slightly to what is listed below.

Our warehouse is still in limited operation, which means we are still picking, packing and shipping. Therefore, as long as our couriers and Royal Mail are operational, we will still be able to send out items to you. As things change, we will update here as and when is needed.

At this difficult time we hope that both you and your families stay safe and well. Look after yourself and take time to look out for others.

 

 

Before you get in touch with us, you may wish to check our handy Quick Answers page as the answer may already be there. We have more information in other areas of our website about our online ordering and guarantees. The Cole & Mason YouTube channel also has helpful instructional videos as well as recipie ideas an inspiration.  

Please note, if you are consumer based outside of the United Kingdom and wish to make an enquiry about a guarantee claim, aftersales, buying our products etc, it is best to contact either the retailer from where you purchased the item. Or you can contact the Cole & Mason Brand Representative in the country of purchase. Different countries offer different rights to consumers. They will have more information relevant to your country, as designs, spare parts and availability vary by location. The process and criteria may vary from country to country by retailer. Unfortunately, we do not have control over these laws and policies. You can find the contact information via our International Distributor page.  

If you are in the UK, then please use the below details to get through to the best team (we also have a handy Contact Us form at the bottom of this page).

       

For any enquiries realating to web orders placed on this site; including, order status', product availability, exchanges, cancellations, returns, damaged items etc.

Department Email Phone Opening Hours Email Response Time
UK Web Orders/Online ecommerce.orders@dkbrands.co.uk  01252 828092 Mon - Thurs 9am - 5pm & Fri 9am - 3pm 1-2 business days



For any enquiries relating to a guarantee claim, spare parts, product manuals, product support, materials, care instructions, ingredients etc. 

Department Email Phone Opening Hours Email Response Time
UK Guarantee/Aftersales cust.serv@dkbrands.co.uk 01252 828055 Mon - Thurs 9am - 5pm & Fri 12pm - 3pm Within 5 business days




For retailers with any enquiries relating to purchase orders, deliveries, product availability, returns, invoices, trading opportunities etc.

Department Email Phone Opening Hours Email Response Time
UK Sales Office sales.orders@dkbrands.co.uk  01252 828053 Mon - Thurs 8am - 5pm & Fri 8am - 3pm 1-2 business days



For new and prospective Foodservice businesses with enquiries relating to pricing, product availability, trading opportunities etc, please refer to our dedicated Catering page or use the details below to get in touch:

Department Email Phone Opening Hours Email Response Time
UK Foodservice cateringenquiries@dkbrands.co.uk  01252 828092 Mon - Thurs 9am - 5pm & Fri 9am - 3pm 1-2 business days



If you are unsure about which team to speak to, you can use the following details to get in touch with us via the main switchboard. 

Department Email Phone Opening Hours Email Response Time
Reception Switchboard reception@dkbrands.co.uk  01252 828000 Mon - Thurs 9am - 5pm & Fri 9am - 3pm 1-2 business days



If you would like to write to us, you can do so at the following postal address. Please do not return items to us without contacting us first. We cannot be held responsible for items returned without approval and subsequent repairs, refunds or credits may not be possible.

 

 

Cole & Mason UK

DKB Household UK LTD

Bridge House

Eelmoor Road

Farnborough

Hampshire

GU14 9XZ



Contact Us Form

 

Please complete the Contact Us form below and submit your enquiry with us. Ensure the information you enter is accurate and if you are going to submit photos, please ensure the pictures are similar to the below examples so we can identify your item:   


                             Cole & Mason Mills                                                    Cole & Mason Non Mills 

 

Cole & Mason Example               Cole & Mason Example (2)

Remeber to tell us how long you have owned the items and where possible attach an image of your proof of purchase. 

Also include any dimensions, heights and any other information that will help us to help you first time.

We only use the information provided to assist with your enquiry, but please take care as to not accidently send us any sensitive information (such as bank details, card numbers etc.)

 

Personal Details

Your message

To help you as efficiently as possible, please provide us with the a photo of the 'complete' product so we can identify it quickly.


 

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